FAQS Returns, exchanges and refunds
How can I return an item from an online order?

You have 30 calendar days*(20 calendar days for orders placed from the United Kingdom) from the purchase of your order to make a size exchange (only EU countries) or a a return.
All you have to do is enter our return portal and follow the instructions.

Products must be returned in their original condition, unworn, unwashed and undamaged, and include all tags.
For hygienic reasons underwear cannot be returned.
Our swimsuits do not have a hygiene seal, so we would appreciate it if you try them on over your underwear. In the event that they are returned with some type of stain, they will not be accepted.

If you have received a damaged item or a incorrect item please contact us at shop@thinkingmu.com.

Size exchanges are available for orders placed from EU countries and both the return and the shipping of the new size are free.
The return for a refund may have a small cost depending on the country of shipment and the method of return.

Here are the return options:

  • Drop-off point
    We will send you a return label to print and paste to the package and information about the delivery points to drop off your return.

    This return option has a cost that will be deducted from the total amount to be refunded:
     
    Spain (peninsula): 3.90€ (free if it is a size exchange
    Balearic Islands: 4.90€ (free if it is a size exchange)
    Canary Islands, Ceuta & Melilla: 9.90€

    Austria, Belgium, France, Germany, Italy, Luxembourg & Netherlands: 6.90€ (free if it is a size exchange)

    Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia & Sweden: 9.90€ (free if it is a size exchange)

    United Kingdom: £9.90

    Canada, Mexico & United States: 12.90€

    Israel, Liechtenstein, Norway, San Marino, Switzerland & Turkey: 19.90€

    Rest of the world: 24.90€ 

  • Home pick-up return
    If you do not have a collection point nearby, you can ask us to return your order by home collection to shop@thinkingmu.com, indicating the day of collection (Monday - Friday) and the time slot (minimum 3 hours).
    This method of return has no additional cost.

For the return, you can reuse our double-seal shipping envelopes. If you no longer have the original packaging, you can use any other properly sealed envelope to avoid losing its contents.

Can I make a size exchange?

If you have placed your order from an EU country and have bought the wrong size, you can request an exchange through our returns and exchanges portal.

The shipping of the new size is completely free. The return may have a small cost depending on the country of shipment and the method of return.
Check all the information HERE.

What products can I return?

You can return all items, except underwear due to hygienic reasons.
Our swimsuits do not have a hygiene seal, so we would appreciate it if you try them on over your underwear. In the event that they are returned with some type of stain, they will not be accepted.

The size exchange (only EU countries) and return period is 30 calendar days* from purchase.

*20 calendar days for orders placed from the United Kingdom.

Products must be returned in their original condition, without having been worn, washed or damaged, and include all tags.

Check all the information to make a return HERE.

How and when will I receive my refund?

Once we receive your return, we will proceed with the refund in the same payment method you used at the time of purchase and will notify you by email.

If you paid with a gift card, the refund amount will be credited back to the gift card you used at the time of purchase.

Please note that it may take up to 10 business days for the refund to appear in your account, depending on the payment method.

If after this time you still have not received your refund, please contact us at shop@thinkingmu.com.

Can I track my return?

You can find the tracking number on the return label that we have sent you to print and attach to the package.
With this number, you will be able to track your return from the shipping company's website.

If you cannot find the tracking number on the return label, please write us at shop@thinkingmu.com and we will provide it to you.

How can I return an item purchased at one of your phsysical stores?

You can return an item purchased in our store requesting the return through our returns and exchanges portal and send us your return by post from any EU country.
You will receive a return label to print and attach to the package and information about the delivery points.
Please note that there is a small charge for the return, which will be deducted from the total amount to be refunded.
Check our return policy HERE.