We ship to the following countries:

AMERICA: Argentina, Canada, Chile, United States and Mexico.

ASIA: China, South Korea, Hong Kong, Japan, Singapore, Thailand, Taiwan, Turkey and Israel.

EUROPE: Andorra, Austria, Belarus, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Republic of North Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom.

OCEANIA: Australia

If you can't find your country in the list write us to shop@thinkingmu.com and we will check if it is possible to ship to the destination you request.

• Shipping to a collection point
  We ship orders to a Correos Express or UPS collection point. Select the option "Pick up at service point". After finalizing the purchase, you will be able to choose the location that suits you best on a map.
  Check shipping costs and delivery times depending on the destination country HERE.

• Home delivery
  We send orders with standard shipping directly to the shipping address indicated at the time of purchase via Correos Express or UPS depending on the country of destination.
  Check the costs and shipping times depending on the country of destination HERE.
  
• Pick up in store (Barcelona, Spain) More sustainable option and free of charge!
  You can pick up your order within 1-3 business days directly at our physical store at no additional cost. We will notify you when your order arrives at the store. You will only need to present your order confirmation.
  
  Thinking MU Rosselló Store
  Rosselló 220
  08008 Barcelona, Spain
  Phone +34 691 18 82 74

Of course!
We can ship your order to a Correos Express or UPS collection point, depending on the country of destination. Select the delivery method "Pick up at service point". After checkout, you will be able to choose on a map the location that suits you best.
You will be able to pick up your order at the time that suits you best, while reducing the carbon footprint of transportation.

Delivery times are estimates and vary depending on the destination country.

You can check estimated delivery times by country, as well as shipping costs, HERE.

Please note that deliveries are made on business days only and that during high order and shipping volume seasons (such as collection launches or holidays) estimated delivery times may be extended.

Customs duties for deliveries outside the European Union are not included, except for United Kingdom, and they must be paid to the shipping company upon receipt of the order. Thinking MU is not responsible for these costs.

We ship orders Monday through Friday, except national holidays, from our warehouse in Barcelona, Spain.

Orders placed before 9:00 are often shipped the same day.
Orders placed after 9:00 are usually shipped the next business day.

As soon as your order has been shipped you will receive an email notification with the link to track your shipment.

If you have not received the notification or have a problem with the link, contact us at shop@thinkingmu.com and we will provide you with the tracking number and shipping company so you can track your order.

If once the order is placed you need to change the delivery address, please write us as soon as possible to shop@thinkingmu.com and we will try to change it.
However, if the order has already left our warehouse and is already in the hands of the carrier, it is likely that we cannot make the change.

We send our products in cardboard boxes and envelopes made of recycled kraft paper with FSC certificate, vegetable glue and biodegradable water-based ink.

The envelopes are reusable thanks to their two closures, so that the customer can reuse them in the case of a return, thus extending their useful life.

Our polybags are compostable, biodegradable, made of recycled plastic or made of paper FSC and all of them are recyclable.

If when tracking your order you see that the status has not changed in several days (at least 5 working days) or that the shipment appears as delivered but you have not received it, please write to shop@thinkingmu.com and we will try to resolve the incident as soon as possible and, if necessary, we will open an investigation.

If the shipping company is unable to find your package, we will send you a new one (depending on stock availability) or we will refund you.

If you have changed your mind and no longer want your order you can request cancellation to shop@thinkingmu.com and we will check if it is possible to do so.

Please note that if your order has already left our warehouse and has been shipped we will not be able to cancel it. In this case you will be able to return the order once you have received it following the usual procedure. You can check it HERE.

If you have received your order and one of the items you purchased is missing, please contact us at shop@thinkingmu.com indicating your order number and the missing item.

After making the corresponding verifications with our logistic operator and with the transport company, we will proceed to send it to you as soon as possible.
If the item in question is not available we will offer you an alternative or proceed with the refund and find a way to compensate you.

If you have received the wrong product please write to us at shop@thinkingmu.com indicating your order details and the items and we will sort it out urgently. We will arrange for the wrong product to be picked up and send you the correct product.

If the item in question is not available we will proceed with the refund and find a way to compensate you for the inconvenience caused.

Our priority is to offer you quality items that you can use for many years to come. We take very seriously the quality control of our products, of all the materials they are made of and of all stages of the production process. Even so, individual incidents may occur exceptionally.

If you have received a product with a quality problem or a small defect, you can request a replacement by writing to us at shop@thinkingmu.com. We will need you to send us a photo to be checked by our Quality Department. Once checked, we will arrange for the defective product to be picked up and a new one will be sent to you.

If the item in question is not available we will proceed to refund the item and find a way to compensate you for the inconvenience caused.